Product Manager CX
Core
Define and deliver early use cases for Customer Experience by turning cutting-edge agent capabilities (long-term memory, tool use, planning) into applied, valuable products that divert support tickets and automate workflows.
Role type
Senior Product Manager for Agentic AI and Customer Experience
Builds
Intelligent, autonomous AI agents that reason, plan, and act across real-world workflows in complex, high-stakes environments
Domain
Enterprise Software / AI Agents / Customer Experience
Deliverable
production ML models | product features
Required skills
Product management for technically complex systems, intuition for automation and real-world workflows, familiarity with agentic AI patterns (LLM agents, tool use, LangChain, OpenAI functions, memory systems), system-level product decision making, roadmap ownership, metrics definition (outcomes over clicks)
Preferred skills
Domain knowledge in logistics, field ops, manufacturing, or systems integration, background in AI/ML infrastructure or developer platforms, experience designing for human-in-the-loop systems, hands-on prototyping with frameworks like LangGraph or AutoGen
Technologies
Zendesk, Salesforce Service Cloud, Jira Service Management, LangChain, OpenAI functions, LangGraph, AutoGen
Responsibilities
Identify and prioritize agent use cases with high ROI (operational automation, coordination, task delegation), prototype and iterate agent behaviors in production-like environments, translate use cases into product specs (user flows, system interactions, prompts, safety requirements), collaborate with engineering and AI research to align product needs with agent platform capabilities, define success metrics around time saved, accuracy, and failures recovered
Seniority
Senior, hands-on IC
