Senior Success Architect - Service Cloud
Seniority
Senior (10+ years experience)
Domain
Customer Success / Service Cloud
Required skills
Solution Design & Architecture, Field Service Architecture, Salesforce products, platform capabilities, technical governance, best practices, large-scale complex implementations, enterprise application integration, process orchestration, master data management, AI, analytics, security best practices
Preferred skills
Industry- or vertical-specific solutions
Technologies
Service Cloud, Case Management, Omni-Channel routing, Knowledge, Service Console, Flow, Einstein Bots, APEX, Visualforce, Lightning Web Components (LWC), REST/SOAP APIs, MuleSoft, Informatica, OAuth, Platform Events, External Objects, Salesforce Connect, Event Relay
Responsibilities
Drive Customer Impact, Lead with Expertise, Communicate with Clarity, Innovate & Solve Problems, Execute Proven Strategies, Build Strong Relationships
Certifications Required
Salesforce Admin, Salesforce Advanced Admin, Service Cloud Consultant
Certifications Desired
Field Service Consultant, Platform App Builder, Platform Developer 1, Certified Architect Credentials (Application and System Architect)