Associate proactive Monitoring Engineer
Core
Proactively monitor Salesforce platform health, detect anomalies via telemetry, and resolve issues before they impact customers.
Role type
Associate Technical Support Engineer (Proactive Monitoring)
Builds
Salesforce CRM platform stability and customer success
Domain
SaaS / Cloud Computing / CRM
Deliverable
production ML models | product features | dashboards & analysis | client delivery | infrastructure
Required skills
Cloud computing concepts, SaaS platforms, web technologies (HTTP/HTTPS, REST APIs, DNS, SSL/TLS), monitoring tools, log analysis, alerting, dashboards, Salesforce Administration, Salesforce development (Apex, LWC, SOQL/SOSL), debug log interpretation
Preferred skills
CRM platform support, observability tools (Splunk, Datadog, New Relic, Dynatrace), scripting (Python, Bash), ITIL frameworks, Agile/DevOps environment
Technologies
Salesforce, Apex, Lightning Web Components, SOQL, SOSL, Change Sets, Salesforce DX, Splunk, Datadog, New Relic, Dynatrace, Python, Bash
Responsibilities
Monitor platform health dashboards and telemetry signals, analyze alerts and log data to identify root causes, engage with customers regarding identified issues, manage and resolve support cases, document troubleshooting procedures, partner with Engineering and SRE teams, identify recurring patterns for long-term fixes
Seniority
Associate, entry-level IC