Product Manager, Digital Success
Core
Own a suite of features within the Digital Success product space, translating complex customer problems into clear, prioritized, and impactful solutions for AI-powered self-service ecosystems.
Role type
Senior Product Manager (L7)
Builds
AI-powered self-service tooling, help center experiences, and customer support workflows for enterprise customers.
Domain
Enterprise SaaS / Customer Success / AI
Deliverable
product features
Required skills
Product strategy and roadmap ownership, Jobs to Be Done (JTBD) framework, Human-centered design thinking, Agile/Scrum/Kanban/SAFe, Hypothesis definition and trade-off analysis, Stakeholder management across engineering and design, Salesforce platform knowledge (Service Cloud, Experience Cloud)
Preferred skills
Experience with FedRAMP-compliant digital experiences, M&A product integration, AI application in customer experience
Technologies
Salesforce Service Cloud, Experience Cloud, Slack, AI agents
Responsibilities
Maintain a one-year prioritized backlog aligned to KPIs, Lead the full product lifecycle from discovery to delivery, Partner with Experience Design and Research to synthesize insights, Communicate roadmap to leadership and customer-facing audiences, Mentor team members on product craft, Navigate competing priorities and escalations
Seniority
Senior, hands-on IC