Technical Support Engineer - Informatica MDM
Core
Provide deep technical support and root-cause analysis for Informatica MDM, MDM SaaS, and P360 products to ensure customer satisfaction and product reliability.
Role type
Senior Technical Support Engineer (Informatica MDM)
Builds
Production support for Informatica Master Data Management solutions
Domain
Enterprise Data Management / Cloud SaaS
Deliverable
client delivery
Required skills
Informatica MDM, Informatica MDM SaaS, ActiveVOS, P360, Java, Oracle, MSSQL Server, DB2, Unix/Linux, application servers (WebLogic, Jboss, WebSphere)
Preferred skills
IICS components (CDI, CAI, Data Quality), NoSQL databases, Kibana, cloud platforms (Azure, AWS)
Responsibilities
Diagnose and resolve complex customer support cases, reproduce product behaviors to identify root causes, coordinate with QA and Engineering to resolve defects, contribute to knowledge base, act as SPOC for critical customers
Seniority
Senior, hands-on IC