Senior Instructor
Core
Deliver high-impact training experiences and hands-on workshops to help customers adopt Salesforce technologies and unlock business value.
Role type
Senior Instructor (Customer Education)
Builds
Salesforce Success Plans (training programs, workshops, and learning experiences)
Domain
SaaS / CRM / Enterprise Software
Deliverable
production ML models | product features | dashboards & analysis | research | client delivery | infrastructure | physical/clinical work
Required skills
public speaking, workshop facilitation, translating complex technical concepts, virtual/in-person instruction, cross-functional partnership, customer advisory
Preferred skills
Salesforce platform expertise, change management, digital transformation
Technologies
Salesforce Data Cloud, Agentforce, Data360, Tableau, Mulesoft, Platform, Marketing Cloud, Zoom, WebEx
Responsibilities
Deliver 1:many customer training experiences including multi-day instructor-led courses; Lead interactive sessions encouraging participation and practical application; Serve as a trusted advisor sharing best practices and adoption recommendations; Partner with Content Development and Product teams to improve learning experiences; Represent Salesforce at key customer and marketing events; Maintain CSAT scores and teaching productivity metrics
Seniority
Senior, hands-on IC
