Senior Manager, Success Architecture
Core
Lead a global team of Success Architects to ensure Salesforce's largest enterprise customers successfully adopt, integrate, and scale the platform as mission-critical infrastructure.
Role type
Senior Manager, Technical Customer Success
Builds
Strategic enterprise customer engagements for Salesforce deployment, integration, and scaling
Domain
Enterprise Software / CRM / Cloud Infrastructure
Deliverable
production ML models | product features | dashboards & analysis | client delivery | infrastructure
Required skills
Enterprise Architecture, Technical Team Leadership, Salesforce Platform Expertise, Identity & Security Architecture, Workflow Automation, Strategic Account Management, Change Management, Operational Excellence, Cross-functional Influence, Technical Coaching
Preferred skills
Generative AI expertise, Salesforce API/Custom App Development, Global Distributed Team Scaling
Technologies
Salesforce, SAML, SSO, SCIM, eDiscovery, DLP, Generative AI
Responsibilities
Develop strategy and operational cadences for the Success Architect team; lead engagements for strategic enterprise customers; advocate for customers across Account Success, Product, and Support; build and develop a high-performing global team; influence customer health, retention, and expansion outcomes; model technical best practices and develop case studies.
Seniority
Senior Manager, hands-on IC leadership
