Customer Care Officer
Core
Serve as the primary point of contact for customers, managing order processing, delivery timelines, and forecasting to optimize customer relationships.
Role type
Customer Care Officer (Order & Delivery Management)
Builds
Customer order fulfillment and delivery schedules
Domain
Manufacturing / Supply Chain
Required skills
Order management, Forecasting, Delivery tracking, ERP systems, Microsoft Office, Excel, Communication, Time management, Prioritization
Preferred skills
Dynamics 365, Quality management, Process optimization
Responsibilities
Manage customer orders from input to release, Monitor delivery timelines and communicate delays, Analyze and manage customer forecasts, Coordinate with sales, planning, and quality departments, Maintain communication and escalation matrices with clients.
Seniority
Mid-level, hands-on IC