Customer Care Officer
Core
Customer-facing role responsible for managing customer relationships, processing orders, and ensuring timely delivery of products.
Role type
Customer Care Officer
Builds
Order fulfillment and delivery schedules for customers
Domain
Manufacturing / Supply Chain
Deliverable
client delivery
Required skills
Order processing, customer relationship management, forecasting, supply chain coordination, inventory management, production order release, escalation management
Preferred skills
Microsoft Office, ERP systems, Excel, Dynamics
Technologies
Microsoft Office, ERP, Excel, Dynamics
Responsibilities
Maintain optimal customer relationships, translate customer requirements into company actions, process and verify incoming orders, monitor order specifications and communicate issues, coordinate urgent orders with customers and internally, manage order overview, communicate with planning on priorities, track BOM materials at suppliers, release production orders, handle obsolete stock requests, manage customer forecasts, collaborate with procurement on material needs, monitor delivery timelines, communicate delivery status and adjustments, maintain communication and escalation matrices, coordinate with quality department on customer complaints, communicate with sales and other departments, attend customer meetings and support visits
