Customer Care myQ Community - Coordinator
Core
Provide ongoing daily support for myQ subscription services, resolve billing and account inquiries, and analyze trends to improve customer experience.
Role type
Senior Customer Care Coordinator (Subscription & Billing)
Builds
myQ Business subscription services for homeowners, businesses, and communities
Domain
Smart Home / IoT / Access Control
Deliverable
production ML models | product features | dashboards & analysis | client delivery | infrastructure | physical/clinical work
Required skills
Salesforce Service Cloud, analytical skills, project management, time management, verbal and written communication, Microsoft Office Suite
Preferred skills
myQ Community Support experience, Zuora experience
Responsibilities
Ensure timely response to email and phone inquiries; ensure accurate billing of myQ Business subscriptions; track trends to provide insights on process changes; provide ongoing support to Sales Support Coordinators, Customer Success, and Outside Sales teams; resolve escalated customer complaints; follow up with customers regarding open issues and credit information; maintain inbox workflow within service levels; partner cross-functionally to ensure long-term success of Customer Onboarding process.
Seniority
Mid-level, hands-on IC
