Customer Care myQ Community - Coordinator
Core
Provide ongoing daily support for myQ subscription services, resolve escalated billing and account issues, and analyze trends to improve customer experience.
Role type
Senior Customer Care Coordinator (SME)
Builds
myQ subscription services for homeowners, businesses, and communities
Domain
Smart home access technology / SaaS billing
Deliverable
client delivery
Required skills
Salesforce Service Cloud, analytical skills, project management, time management, verbal and written communication
Preferred skills
myQ Community Support experience, Zuora experience
Responsibilities
Ensure timely response to email and phone inquiries; ensure accurate billing of myQ Business subscriptions; track trends to provide insights on process changes; provide live SME support on invoicing and account inquiries; resolve escalated customer complaints; follow up on open issues and credit information; maintain inbox workflow within service levels; partner cross-functionally to streamline onboarding processes.
Seniority
Mid-level, hands-on IC
