Patient Service Representative - Mercy Clinic Sleep Medicine
Core
Front-desk administrative support for a sleep medicine clinic, managing patient registration, scheduling, and billing.
Role type
Patient Service Representative (Front Desk)
Builds
Clinic operations and patient flow
Domain
Healthcare / Sleep Medicine
Deliverable
dashboards & analysis
Required skills
Medical terminology, Epic EHR, scheduling, billing, data entry, customer service
Preferred skills
Insurance knowledge, problem-solving
Responsibilities
Greet and register patients; verify identity and manage check-in/check-out; Answer phones and perform clerical tasks including Epic charting, scanning, faxing, and document handling; Schedule appointments, procedures, and testing; provide timely estimates and Good Faith Estimates; Monitor provider schedules, communicate delays, and coordinate with staff to ensure efficient clinic flow; Maintain accurate registration, EHRs, and assigned work queues; Handle patient concerns professionally and escalate as needed; Manage daily cash drawer, accounts receivable tasks, and payment plans; Maintain a safe, clean reception area and adhere to safety, privacy, and infection control policies