Academic Technology Support Specialist II
Core
Senior technical resource and project coordinator providing advanced support for classroom and desktop computing environments, handling escalated issues and leading technology projects.
Role type
Senior IC Academic Technology Support Specialist
Builds
Classroom computing environments, desktop systems, and AV infrastructure for academic and administrative objectives
Domain
Higher Education / IT Infrastructure
Deliverable
production ML models | product features | dashboards & analysis | research | client delivery | infrastructure | physical/clinical work
Required skills
root-cause analysis, multi-system troubleshooting, project coordination, technical mentorship, technical documentation, enterprise endpoint management, complex AV system troubleshooting
Preferred skills
ITIL principles, IT Service Management (ITSM) best practices
Technologies
Microsoft Windows, Apple macOS, SCCM, Jamf, Azure, Active Directory, CrowdStrike, Windows Defender, Crestron, Extron, Zoom Rooms
Responsibilities
Act as primary escalation point for complex technical issues; lead and coordinate small to medium-sized technology projects; diagnose and resolve advanced hardware, software, network, and AV system problems; provide mentorship and on-the-job training to junior staff; develop and maintain technical documentation and SOPs
Seniority
Senior, hands-on IC with mentorship responsibilities