Insurance Representative - Primary Care Clinics
Core
Mentoring and training patient service specialists, leading daily huddles, and implementing operational improvements in patient service workflows.
Role type
Senior patient service specialist (insurance verification & scheduling)
Builds
Optimized patient service workflows and aligned pre-certification processes
Domain
Healthcare operations / Insurance administration
Deliverable
product features
Required skills
Medical terminology, Insurance verification, Patient scheduling, Pre-authorization, Pre-certification, Microsoft Office, Customer service
Preferred skills
Epic RC/EMR system, Self-pay collections, ICD10
Responsibilities
Mentoring and training other patient service specialists, Leading daily huddles to identify operational improvements, Collaborating with pre-certification teams, Implementing process enhancements in patient service workflows
Seniority
Mid-level, hands-on IC