Patient Access Representative (Non-Exempt)
Core
Facilitate patient entrance into Mercy facilities by managing scheduling, registration, benefit verification, pre-certification, and financial clearance including pre-visit collection.
Role type
Patient Access Representative
Builds
Patient intake workflows and financial clearance processes
Domain
Healthcare administration / Insurance billing
Required skills
Medical terminology, Insurance plan knowledge, Patient financial responsibility communication, Data entry accuracy, 10-key calculator proficiency, Computer systems operation
Preferred skills
Clerical experience, Customer service experience, Some college education
Responsibilities
Schedule appointments and register patients, Verify benefits and pre-certifications, Collect patient financial responsibility and explain payment options, Document patient financial engagement and collection workflows, Respond to patient questions regarding financial resources
Seniority
Entry-level to Mid-level, Part-time/PRN