Patient Service Rep - Full Time - General Surgery
Core
Primary point of contact for patients and visitors managing front-desk operations, financial responsibility communication, and payment collection for a general surgery clinic.
Role type
Front-desk patient service representative
Builds
Patient financial workflows and front-desk operations
Domain
Healthcare / General Surgery
Deliverable
client delivery
Required skills
Verbal and written communication, Customer service, Data entry, Attention to detail, Confidentiality management, Financial responsibility communication, Payment processing, Appointment scheduling
Preferred skills
Medical office experience
Responsibilities
Manage front-desk operations and workflows, Communicate patient financial responsibility and payment options, Collect payments and document financial conversations, Schedule appointments and enter patient information, Handle patient inquiries and concerns with empathy, Maintain patient privacy and confidentiality
Seniority
Entry-level, individual contributor