Patient Service Representative - Mercy Clinic Gastroenterology
Core
First point of contact for patients managing front desk operations, registration, scheduling, and clinic workflow in a gastroenterology clinic.
Role type
Patient Service Representative (Front Desk)
Builds
Patient registration, appointment scheduling, and clinic operational flow
Domain
Healthcare / Gastroenterology
Deliverable
product features
Required skills
Medical terminology, Insurance and billing processes, Epic EHR, Data entry, Customer service, Scheduling, Cash management, Privacy compliance
Preferred skills
Customer service experience, Problem-solving
Technologies
Epic
Responsibilities
Greet and register patients; Answer phones and perform clerical tasks; Schedule appointments and procedures; Monitor provider schedules and coordinate staff; Manage daily cash drawer and accounts receivable; Maintain safe and clean reception area
Seniority
Entry-level, hands-on IC