Donor Care Assistant
Core
Frontline donor contact executing donor development programs via telemarketing to upgrade donations, reactivate monthly donors, and convert one-off donors to monthly donors.
Role type
Donor Care Assistant (Fundraising Operations)
Builds
Donor retention and revenue growth for UNHCR Hong Kong Private Sector Partnerships
Domain
Non-profit fundraising / Customer service
Deliverable
client delivery
Required skills
Telemarketing, donor data processing, MS Office (Word, Excel), written and spoken Chinese (Cantonese and Putonghua), English
Preferred skills
Degree in Communications, Marketing, International Studies, or Business Administration, experience in Hong Kong fundraising market
Responsibilities
Execute donor development programs via phone calls, process monthly and one-off donation transactions, confirm donor details in database, handle inbound donor enquiries, follow up with donors via phone/post/email, conduct telephone fundraising campaigns, assist in writing donor communications materials