Patient Service Agent - Mercy Primary Care Call Center
Hybrid
Core
Schedule patient appointments, take messages, and provide visit instructions and expectations via phone.
Role type
Patient Service Agent (Call Center)
Builds
Patient scheduling and appointment management
Domain
Healthcare / Primary Care
Required skills
telephone etiquette, data entry, basic computer skills, multi-tasking, typing 60 wpm
Responsibilities
Handle high-volume inbound and outbound calls, assist patients with scheduling and general inquiries, identify patient needs and resolve issues, document call details in the EMR, deliver service following call center scripts and HIPAA guidelines.