Senior Specialist, UCM Program
Core
Coordinate with stakeholders to execute the UCM roadmap, manage vendor contracts, monitor BAU activities, and maintain reports and system development.
Role type
Senior Specialist, UCM Program
Builds
UCM program implementation, vendor-managed outbound call and customer promotion activities, and reporting dashboards.
Domain
Financial services / Customer Experience (CX)
Deliverable
dashboards & analysis
Required skills
Stakeholder coordination, Vendor management, Procurement, Quality control, Data analysis, System testing (UAT), Report maintenance
Responsibilities
Coordinate with stakeholders to execute UCM roadmap, Act as administrator to develop working processes and proceed procurement, Monitor BAU activities including reassignment and campaign performance, Maintain reports and collaborate with IT on system development and bug fixes.
Seniority
Senior, hands-on IC
