Senior Manager, Business & Process Transformation
Core
Lead complex business and process transformation initiatives across bancassurance partnerships, redesigning customer journeys, operating models, and ways of working to improve commercial and operational outcomes.
Role type
Senior Manager, Business & Process Transformation
Builds
Scalable solutions for Manulife's bancassurance business
Domain
Financial Services / Bancassurance
Deliverable
production ML models | product features | dashboards & analysis | research | client delivery | infrastructure | physical/clinical work
Required skills
Management consulting, business transformation, process improvement, operating model design, complex programme delivery, cross-functional leadership, stakeholder influence, structured problem-solving, project management, executive communication
Preferred skills
Bancassurance, banking, insurance, wealth management, customer journey redesign, operational excellence, Agile delivery, Product Owner practices, Lean methodologies, change management
Technologies
Agile, Scrum, Lean Six Sigma, PMP
Responsibilities
Lead end-to-end redesign of complex bancassurance processes, identify process gaps and develop future-state solutions, design future operating models and governance structures, coordinate cross-functional delivery across Product, Distribution, Operations, Underwriting, Digital, Technology, Risk, and Compliance, monitor implementation progress and adoption outcomes, define and track commercial and operational outcomes, escalate material risks to senior stakeholders
Seniority
Senior Manager, hands-on IC with strategic scope
