Training Specialist
Core
Design and deliver product and process training for new hires and internal teams within Canada Retirement Operations.
Role type
Training Specialist (Corporate Learning & Development)
Builds
Training curriculum, annual training plans, and production glide paths for internal teams.
Domain
Financial Services / Retirement Operations
Deliverable
product features
Required skills
Training delivery, curriculum development, training plan creation, data analysis for knowledge inventory, documentation management, queue management
Preferred skills
Adult learning principles, e-learning software proficiency, MS Office (PowerPoint)
Responsibilities
Identify training needs and map annual training plans; Facilitate product and process training using instructor-led, virtual, and hands-on methods; Develop and implement training curriculum and production glide paths; Update training documentation; Manage training queues to meet turnaround times.
Seniority
Mid-level, hands-on IC