Client Service Specialist - AdminAdvantage
Core
Own end-to-end client benefits administration experience for strategic clients, managing complex relationships and operational issues to deliver exceptional service.
Role type
Senior Client Service Specialist (Service Owner)
Builds
Seamless group benefits administration experience for strategic clients
Domain
Insurance / Group Benefits
Deliverable
client delivery
Required skills
Group Benefits administration, client portfolio management, incident management, project management, stakeholder collaboration, Office 365
Preferred skills
Service delivery operations, leadership, analytical problem-solving, continuous improvement
Responsibilities
Own end-to-end client benefits administration experience, act as primary point of contact for service matters, monitor client-specific milestones, lead initiatives to improve efficiency and satisfaction, act as project manager for service enhancements, lead incident management and resolution efforts, champion operational excellence through procedure development