Service Associate, Level 3 – Global High Net Worth (Takaful Product)
Core
Deliver high-quality customer service and resolve complex operational issues for Global High Net Worth (GHNW) clients and advisors, with a focus on supporting the Takaful product.
Role type
Level 3 Service Associate (Financial Services)
Builds
Takaful product services and client support
Domain
Insurance / Financial Services
Deliverable
client delivery
Required skills
complex issue resolution, policy servicing, operational process knowledge, Takaful product knowledge, stakeholder collaboration, process improvement, quality assurance support, multi-system management
Preferred skills
GHNW experience, Shariah banking and insurance knowledge, Manulife systems experience, Salesforce proficiency, VPAS1 proficiency
Technologies
Manulife systems, Salesforce, VPAS1
Responsibilities
Handle complex inquiries related to policy servicing and transactions; investigate and resolve escalated or non-standard issues; support the launch and service of the Takaful product; identify process improvement opportunities; support quality assurance activities.
Seniority
Mid-level, hands-on IC