Senior Manager, Customer Service
Core
Lead a customer service team to handle complaints and ensure regulatory compliance within the insurance and financial services sector.
Role type
Senior Manager, Customer Service
Builds
Service experience team operations and customer resolution workflows
Domain
Insurance and Financial Services
Deliverable
client delivery
Required skills
complaint handling, team performance monitoring, regulatory compliance, cross-departmental collaboration, workflow optimization
Preferred skills
supervisory experience, agile mindset
Technologies
N/A
Responsibilities
Monitor team performance to achieve company goals, ensure policy and process compliance, collaborate with other departments for case resolutions, handle ad hoc tasks and projects
Seniority
Senior, hands-on management
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