Manager, Agency Customer Servicing Management
Core
Leads strategic initiatives to strengthen agent servicing of existing customers and improve customer lifecycle management.
Role type
Manager, Strategy & Transformation
Builds
Strategic initiatives, operating models, governance frameworks, and transformation programs for customer servicing
Domain
Financial Services (Life Insurance/Banking)
Deliverable
product features
Required skills
Strategic planning, cross-functional leadership, change management, business case development, performance analytics, stakeholder influence
Preferred skills
Life insurance or banking operations knowledge, customer experience strategy, data analysis (Power BI, SQL), digital transformation
Responsibilities
Lead identification and implementation of strategic initiatives to enhance agent servicing; Manage end-to-end delivery of transformation projects; Drive organizational readiness and stakeholder alignment; Develop recommendations and roadmaps for senior management; Establish KPIs and governance processes; Support key business priorities for customer retention and growth
Seniority
Manager, hands-on IC with strategic oversight