Manager, Vendor Governance & Performance
Core
Establish an enterprise governance layer over vendor management across the Print & Post ecosystem, driving standardized specifications, performance frameworks, and consistency while partnering with Procurement.
Role type
Manager, Vendor Governance & Performance
Builds
Standardized vendor specifications, performance scorecards, continuity/backup standards, and automated data feeds for reconciliation.
Domain
Financial Services / Print & Post Operations
Required skills
Vendor governance, performance management, framework building, stakeholder management, people leadership, standardization, continuous improvement
Preferred skills
Print/mail/production vendor experience, RFP processes, vendor consolidation, contract/performance governance, Manulife/insurance industry context
Technologies
Data feeds, reconciliation tools, scorecards, SLA measurement systems
Responsibilities
Establish and maintain standardized vendor specifications and consistency; Develop and manage vendor performance frameworks, scorecards, and QBR reporting; Own the continuity/backup standard; Standardize vendor invoice formats and data feeds; Monitor cross-vendor performance trends and drive corrective actions; Support vendor strategy, RFP readiness, and consolidation opportunities; Identify cost, efficiency, and continuous-improvement opportunities.
Seniority
Manager, hands-on leadership
