Director, Asia Operations Excellence
Core
Define and uphold rigorous operational standards, streamline core processes, and embed continuous improvement throughout Manulife's Asian market operations using Lean Six Sigma and automation.
Role type
Director, Operations Excellence (Insurance)
Builds
Reliable, efficient operating models for life and health insurance operations across Asia
Domain
Insurance (Life & Health) + Operational Excellence
Required skills
Lean Six Sigma methodologies, process optimization, change management, strategic planning, data-driven decision making, stakeholder management, project management, automation adoption, regulatory compliance
Preferred skills
Master's degree in Business/Operations, PMP certification, Agile practices, AI/PowerApps expertise
Technologies
PowerApps, IDP, AI, automation platforms
Responsibilities
Shape the Operations Excellence plan to align with global and regional targets; Conduct in-depth reviews of end-to-end processes to identify inefficiencies; Direct the adoption of automation platforms to decrease manual work; Design and deliver training to strengthen operational excellence competencies; Review progress of identified improvements with country teams; Support monthly reporting of initiatives to regional and global partners
Seniority
Director, strategic leadership