Customer Service Professional
Core
Deliver reliable and professional service to Manulife/John Hancock clients, resolving inquiries and navigating insurance needs.
Role type
Customer Service Representative
Builds
Customer satisfaction and loyalty for insurance clients
Domain
Insurance / Financial Services
Deliverable
client delivery
Required skills
Customer service experience, time management, teamwork, computer operations proficiency, problem-solving, organization
Responsibilities
Resolve customer inquiries with first-call resolution, maintain positive tone with customers and coworkers, stay updated on product and policy changes, adhere to privacy and transaction processing procedures
Seniority
Individual Contributor