Assistente de Atendimento ao Cliente
Core
Provide positive, clear, and resolution-focused customer service experiences, acting as a bridge between clients and the company in the health and insurance vertical.
Role type
Customer Service Representative
Builds
Customer support interactions and issue resolution for health and insurance products
Domain
Fintech / Health & Insurance
Deliverable
client delivery
Required skills
Communication, problem-solving, process adherence, team collaboration, meeting targets
Preferred skills
Proactivity, positive attitude, empathy
Technologies
Chat, phone, email
Responsibilities
Handle customer inquiries via chat, phone, and email; register and track requests, complaints, and appointments; resolve issues within defined processes; escalate and follow up on complex demands; meet quality and productivity KPIs
Seniority
Individual Contributor
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