Manager, Partnership Distribution Operation Support
Core
Lead a call center service hub and operational projects to drive customer engagement, improve persistency, and enhance operational capabilities for the Partnership Distribution (PD) channel.
Role type
Manager, Partnership Distribution Operations
Builds
Outbound customer engagement campaigns, retention initiatives, and operational/digital process improvements
Domain
Financial Services / Insurance
Deliverable
production ML models | product features | dashboards & analysis | client delivery | infrastructure
Required skills
Call center operations management, customer engagement strategy, project management, stakeholder coordination, team leadership, data-driven performance optimization, process improvement, KPI monitoring
Preferred skills
Insurance or financial services industry experience, CRM/calling systems proficiency, digital project exposure
Technologies
MS Office, CRM/calling systems
Responsibilities
Manage daily call center operations and ensure quality standards; Develop calling strategies and scripts to improve customer experience; Lead operational and digital projects to drive business growth; Coordinate cross-functionally with PD, Ops, IT, and other stakeholders; Identify and improve process gaps to enhance efficiency; Lead, coach, and develop a performance-driven team
Seniority
Manager, hands-on leadership
