Software Technical Analyst
Core
Provide Level 2 to early Level 3 analysis and troubleshooting for complex, business-critical digital wealth platforms across Asian markets, ensuring secure and scalable application operations.
Role type
Intermediate Software Technical Analyst (Production Support & Operations)
Builds
Frontend, backend services, APIs, and databases for digital wealth platforms
Domain
Financial services / Wealth management / Digital platforms
Deliverable
production ML models | product features | dashboards & analysis | client delivery | infrastructure
Required skills
Root cause analysis, incident management, SQL/NoSQL database troubleshooting, API analysis, DevSecOps practices, Microsoft Power Platform (Power BI, Power Automate, Power Apps), shift coordination
Preferred skills
JavaScript/React.js/Node.js, Python/C# scripting, ServiceNow/Jira, workload automation tools, AI-assisted tools (Copilot/ChatGPT)
Technologies
MS SQL, MongoDB, Microsoft Power Platform, ServiceNow, Jira, CA Workload Automation, React.js, Node.js, Python, C#, .NET
Responsibilities
Investigate and resolve production issues across frontend, backend, APIs, and databases; Perform root cause analysis using logs, traces, and database queries; Act as primary incident owner coordinating across technical teams; Support releases and defect remediation within DevSecOps framework; Identify recurring issues and contribute to automation and process improvements; Track and report operational metrics; Participate in post-incident reviews and continuous improvement initiatives
Seniority
Intermediate, hands-on IC