Project Manager
Core
Lead end-to-end delivery of End-User Support (EUS) technology initiatives including device rollouts, service desk improvements, and workplace tools to enhance employee productivity.
Role type
Senior Project Manager (IT/End-User Support)
Builds
End-user technology solutions, service desk processes, and collaboration platforms
Domain
Financial Services / IT Operations / End-User Support
Deliverable
production ML models | product features | dashboards & analysis | research | client delivery | infrastructure | physical/clinical work
Required skills
End-to-end project management, cross-functional team leadership, global stakeholder coordination, risk management, change request management, IT project delivery
Preferred skills
Large-scale global IT project management, service desk operations, enterprise matrixed environments, Waterfall/Agile/Hybrid methodologies, PMP/PRINCE2 certification
Technologies
Service desk platforms, endpoint management tools, collaboration platforms
Responsibilities
Lead project initiation through closure, develop project plans and RAID logs, coordinate cross-functional teams, manage risks and dependencies, facilitate governance forums, support cutover planning and post-implementation reviews
Seniority
Senior, hands-on IC
