Senior Representative, Customer Support
Core
Provide timely, accurate, and professional support to brokers and authorized business contacts across assigned AIG businesses via telephone, email, chat, and case management channels.
Role type
Senior IC customer support representative (insurance/broker services)
Builds
Broker service requests, billing resolutions, and administrative access management for AIG business units
Domain
Insurance / Broker Services
Deliverable
client delivery
Required skills
Verbal and written communication, research, attention to detail, system navigation, prioritization, independent work
Preferred skills
Insurance or broker support experience, Salesforce, Genesys, user access administration
Technologies
Salesforce, Genesys, case management systems
Responsibilities
Respond to broker inquiries via calls, emails, and chats; research billing questions and coordinate with billing teams; process loss run requests and policy document inquiries; perform administrative tasks including user registration and access management; assist users with system access and troubleshooting; escalate complex service issues; maintain accurate interaction records and documentation.
Seniority
Senior, hands-on IC