Team Lead, Operations Processing
Core
Lead operational improvement initiatives, manage SOP governance, and audit third-party vendors to ensure efficiency and compliance in insurance policy servicing.
Role type
Senior IC operations manager (policy servicing)
Builds
Optimized operational processes and compliant service delivery for insurance customers and partners
Domain
Insurance (Accident & Health, Motor)
Required skills
Process improvement, project management, KPI analysis, SOP governance, vendor audit, change management, Microsoft Excel
Preferred skills
Insurance operations expertise, stakeholder engagement, analytical problem-solving
Technologies
Microsoft Office (Word, Excel)
Responsibilities
Drive operational improvement initiatives, serve as SME for policy servicing, analyze operational KPIs, manage SOP governance, audit outsourced service providers, support strategic business projects, lead operational change initiatives
Seniority
Senior, hands-on IC