Customer Care Consultant
Core
Provide multi-channel (phone, email, digital) customer support and sales for insurance policy servicing, renewal, retention, and new business across Consumer & Commercial products.
Role type
Customer Care Consultant (Inbound Sales & Service)
Builds
Customer service interactions and sales conversions for insurance products
Domain
Insurance (Property Casualty)
Required skills
telephone etiquette, customer service, communication, problem solving, CRM system usage, MS Office, bilingualism (English + Bahasa Melayu/Mandarin/Tamil)
Preferred skills
General Insurance certification, Health Insurance certification, knowledge of Call Center Systems
Responsibilities
Handle voice and non-voice customer service and sales transactions, update CRM with accurate interaction data, resolve customer problems and complaints, cross-sell products to increase revenue, meet KPIs for quality and handling time, provide feedback for service improvement, perform additional duties during operational exigencies
Seniority
Individual Contributor