Patient Navigator Rockefeller Neuroscience Institute
Core
Member of a multi-disciplinary team responsible for managing patients through the healthcare system, removing barriers to care, and coordinating appointments.
Role type
Patient Navigator
Builds
Patient care pathways and appointment coordination
Domain
Healthcare / Neurology
Deliverable
physical/clinical work
Required skills
Insurance verification, resource identification, appointment scheduling, patient education, documentation, family/community engagement, financial assistance coordination
Preferred skills
Statistical data analysis, Bachelor's degree in Healthcare Management or Public Health
Technologies
Microsoft Office
Responsibilities
Establishes close relationships with and serves as primary point of contact for patients; Strategizes to help find payor population based on regional payer mix by collecting and analyzing market data; Maintains working knowledge of insurance payors pre-certification requirements; Educates providers and staff on payor regulations; Removes barriers to care by identifying resources for patients; Works with different service lines to assure coordination of appointments; Schedules patient appointments and adjusts as needed; Assists with getting prescriptions filled; Documents patient information and obtains outside records; Engages family and/or community resources to meet identified needs; Collaborates with available social services for appropriate resource and financial management.