Associate Help Desk Tech
Core
Provides first-contact technical support for end users regarding computer applications, hardware, and related issues, while monitoring data center operations.
Role type
Associate Help Desk Technician
Builds
IT support services for end users and data center facility operations
Domain
Healthcare IT / General IT Support
Deliverable
client delivery
Required skills
troubleshooting, incident management, user provisioning, remote access tools, desktop operating systems, Microsoft Directory Services, multi-tasking, documentation
Preferred skills
CompTIA A+, Cisco CCNA, HDI Help Desk Technician, Microsoft Certified Professional, Microsoft Certified Systems Engineer
Technologies
Microsoft Directory Services, remote access tools, incident management software
Responsibilities
Field 40+ calls per shift for troubleshooting and resolution; document incidents accurately in management software; monitor system alerts and escalate issues; manage user provisioning and security tracking; monitor data center facility operations; provide knowledge base materials.
Seniority
Entry-level to Associate
