Operations Strategy and Excellence Lead
Core
Define and uphold multiyear operations strategy, drive continuous improvement, and lead change management for the PH Operations team within the insurance sector.
Role type
Senior Operations Strategy and Excellence Lead
Builds
Operational designs, analytics, and recommended practices for client service and long-term growth
Domain
Insurance (Life and Health) + Operational Excellence
Deliverable
production ML models | product features | dashboards & analysis | research | client delivery | infrastructure | physical/clinical work
Required skills
Lean Six Sigma, data-driven insights, automation solutions, end-to-end insurance business understanding, process optimization, change management, governance structures, business case development, performance measurement, cross-functional collaboration
Preferred skills
Master's degree in Business or Operations Management, scaled agile practices, systems thinking, design thinking, HCD
Technologies
PowerApps, AI, IDP, data analysis tools
Responsibilities
Set and follow through the 3-year Operations Strategy and Roadmap; Conduct in-depth reviews of end-to-end processes to identify inefficiencies; Lead adoption of automation platforms for process improvements; Develop training to strengthen operational excellence competencies; Support monthly reporting of initiatives to stakeholders; Lead and support Change Management initiatives for strategy and transformation
Seniority
Senior, hands-on IC
