Behavioral Health Customer Care Representative I
Core
Responds to internal and external customer questions via telephone and written correspondence regarding insurance benefits, provider contracts, eligibility, and claims.
Role type
Entry-level customer care representative
Builds
Customer service interactions and accurate claim/benefit documentation
Domain
Health insurance / Customer service
Deliverable
dashboards & analysis
Required skills
Telephone communication, written correspondence, data entry, database management, multi-tasking, problem-solving, research
Preferred skills
Analytical skills, facilitation skills, strong oral and written communication
Technologies
PC/image station, computerized systems, digital tools
Responsibilities
Respond to customer inquiries via phone and email, analyze problems and provide solutions, document inquiry outcomes, research and analyze data to address operational challenges, coordinate with various functions to handle customer requests, place follow-up calls and emails
Seniority
Entry-level, non-management