Customer Care Representative I - Bilingual (US)
Hybrid
Core
Responds to customer questions via telephone and written correspondence regarding insurance benefits, provider contracts, eligibility, and claims.
Role type
Entry-level customer care representative (bilingual)
Builds
Customer service interactions and accurate claim/benefit documentation
Domain
Health insurance / Customer support
Deliverable
dashboards & analysis
Required skills
Telephone communication, written correspondence, data entry, database management, multitasking, problem-solving, empathy, digital tools proficiency
Preferred skills
Bilingual (US), critical thinking, attention to detail