Customer Success Associate
Core
Drive product adoption, renewal, and usage for Dataminr's Cyber platform among EMEA Private Sector clients, fostering account growth and ensuring successful customer outcomes.
Role type
Senior Customer Success Associate (Enterprise SaaS)
Builds
Real-time intelligence platform for detecting emerging risks, events, and threats using AI-powered analysis of public data.
Domain
Cybersecurity / National Security / Real-time Event Detection
Deliverable
client delivery
Required skills
Enterprise software or SaaS customer success/account management, knowledge of publicly available information and real-time alerting needs, ability to communicate complex concepts to technical and non-technical audiences, data-driven metrics and reporting, relationship management across account portfolios
Preferred skills
Proficiency in other European languages
Technologies
Dataminr Cyber platform, Pulse, ReGenAI, Intel Agents
Responsibilities
Expand product adoption and drive renewals within assigned portfolio, design and implement scalable programs integrating Pulse into customer workflows, develop and maintain relationships through briefings, demonstrations, and training, serve as a Cyber platform expert to support organizational goals, collect customer feedback for product development, leverage data-driven metrics to understand risks and opportunities for retention and growth
Seniority
Mid-Senior, hands-on IC