Customer Success Manager, Corporate
Core
Partner with Account Managers to drive platform adoption, monitor usage, and ensure enterprise clients realize measurable value from AlphaSense's AI-driven market intelligence platform.
Role type
Mid-level Customer Success Manager (SaaS/Enterprise)
Builds
AI-driven market intelligence platform for financial professionals
Domain
Financial services / Market intelligence / SaaS
Deliverable
product features
Required skills
SaaS customer success experience, data-driven decision making, stakeholder influence, cross-functional collaboration, onboarding and training, usage analytics
Preferred skills
Financial data experience, in-person meeting facilitation
Technologies
AlphaSense platform
Responsibilities
Monitor usage and adoption metrics to drive feature utilization; Guide new clients through onboarding and best-practice training; Partner with sales and account management to support renewals and growth; Act as internal advocate for client needs to shape product and content strategy; Collect and articulate customer value stories to inform organizational priorities.
Seniority
Mid-level, hands-on IC