Telephonic Health Educator - FEP
Core
Deliver telephonic health coaching and education to disease management program members to support sustainable health behavior change and improve self-management skills.
Role type
Telephonic Health Educator (Disease Management)
Builds
Health coaching services and behavioral support for federal employee program members
Domain
Healthcare / Disease Management
Deliverable
client delivery
Required skills
Health education, disease management principles, behavioral assessments, motivational support, action planning, conflict resolution, multi-disciplinary team collaboration
Preferred skills
Health coaching experience, call center environment experience, patient education, behavior change techniques, Motivational Interviewing techniques, clinical certification or license
Technologies
None stated
Responsibilities
Conduct telephonic meetings to provide health information per program standards; address barriers to health improvement; coordinate with multi-disciplinary clinical teams; perform behavioral assessments to identify member needs; diffuse situations with resistant members; consult associates on methods to help members overcome health barriers
Seniority
Individual Contributor, 2+ years experience