Telephonic Quality Outreach Professional
Core
Telephonic outreach to close HEDIS gaps for Medicaid pediatric population and support access to primary care.
Role type
Senior IC telephonic quality outreach professional
Builds
HEDIS gap closure and improved pediatric health outcomes
Domain
Healthcare / Medicaid / Pediatric health
Deliverable
production ML models | product features | dashboards & analysis | research | client delivery | infrastructure | physical/clinical work
Required skills
Licensed Practical Nurse (LPN), Microsoft Office (Word, Excel, PowerPoint), insurance or healthcare setting experience, technical experience
Preferred skills
Bilingual (Spanish), Medicaid member coordination experience, HEDIS measures experience, telephonic experience, community health resources knowledge
Responsibilities
Telephonic outreach to close HEDIS gaps, assist members in addressing barriers to care, collaborate with quality improvement professionals, provide vaccine awareness and education, empower member independence through education
Seniority
Mid-level, supervised IC