Systems Support Specialist
Core
Ensure Productional Critical Services (PCS) application suite for Engineering Data Distribution and Product Definition Templates is functional and online to support day-to-day engineering activities.
Role type
Mid-Level Systems Support Specialist
Builds
Engineering Data Distribution and Product Definition Templates (PDTs) for aerospace engineering teams
Domain
Aerospace engineering data management and IT support
Deliverable
production ML models | product features | dashboards & analysis | research | client delivery | infrastructure | physical/clinical work
Required skills
SQL/T-SQL, Windows Operating Systems, application troubleshooting, ticket management, virtual machine support, hardware/software installation, root cause analysis
Preferred skills
Microsoft Office Suite, Boeing production/change control processes, REDARS, ADADS, supplier/vendor collaboration
Technologies
PCS application suite, ADADS, REDARS, SPDM, EIMMT, Windows OS, SQL/T-SQL, Virtual Machines
Responsibilities
Manage and maintain day-to-day support for Data Distribution applications; Support application enhancements, testing and requirements gathering; Maintain and resolve tickets in ticketing queue(s); Protect classified and proprietary information; Collaborate with business partners and end users to assist with troubleshooting and solutions; Organize, manage, store, and distribute Engineering Data; Define information architecture requirements for integration with digital information systems; Provide support for Windows Operating Systems; Provide basic network support; Support Virtual Machine environments; Install, configure, and maintain systems hardware, software and components; Restore, troubleshoot and perform Root Cause Analysis (RCA) of PCS application suite
Seniority
Mid-Level, hands-on IC