Customer Service Representative - Insurance
Hybrid · United States
Core
Answer inbound calls to assist members with insurance policies and AAA memberships, delivering personalized solutions and recommending products.
Role type
Customer Service Representative (Insurance)
Builds
Insurance policies and AAA membership services
Domain
Insurance / Member Services
Deliverable
client delivery
Required skills
inbound call handling, insurance policy knowledge, product recommendation, multitasking, system navigation, active listening, critical thinking
Preferred skills
Spanish fluency, prior call center experience
Technologies
multiple internal systems and tools
Responsibilities
Answer inbound calls, assist with insurance and membership questions, deliver proactive solutions, navigate systems while multitasking, resolve issues without scripts, participate in coaching
Seniority
Entry-level to Mid-level, full-time employee