Branch Specialist
Core
Greets members to determine service needs, processes DMV transactions, and provides travel-related services including reservations and sales.
Role type
Frontline customer service specialist (DMV & Travel)
Builds
Member registration services, travel reservations, and sales for a national club
Domain
Automotive club services / Travel / Government licensing
Required skills
Customer service, DMV regulations knowledge, cash handling, notary services, sales, data entry, office equipment operation
Preferred skills
Notary Public license, State DMV system experience
Technologies
Basic computer systems, State DMV licensing system
Responsibilities
Process DMV license transactions, prepare travel materials (TripTiks), assist with hotel/car reservations, process payments and upgrades, issue passport photos/IDPs, balance cash drawers, perform notary services, identify cross-sell opportunities
Seniority
Entry-level to Junior, hands-on IC
