Automotive Services Field Supervisor
Core
Manage contracted Emergency Road Service (ERS) providers to ensure stable service delivery and 'Totally Satisfied' roadside assistance for AAA members.
Role type
Senior IC field operations supervisor
Builds
A network of independent contract stations providing roadside assistance
Domain
Automotive services / Roadside assistance
Deliverable
client delivery
Required skills
Contract station relations, business and financial practices, coaching and mentoring, performance evaluation, dispute resolution, contract administration, operational oversight
Preferred skills
Towing industry knowledge, mechanical aptitude
Technologies
Microsoft Office (Outlook, Word, Excel, Access, PowerPoint, Project, Visio)
Responsibilities
Coordinate guidance and motivation for service providers on performance thresholds and operational issues; Supervise independent contract stations through regular visitations and evaluate performance; Inspect station locations for compliance with policies; Investigate and resolve member and customer service issues; Ensure consistent station coverage via assessment and contract management; Mediate disputes between members and providers to minimize legal exposure
Seniority
Mid-Senior, hands-on IC