Travel Consultant EC
Core
Sell travel agency products and services to members and non-members, providing trip planning, reservations, and member entitlement services.
Role type
Travel Consultant / Travel Advisor
Builds
Travel bookings (air, car, hotel, rail, cruises), travel insurance, and member value offers
Domain
Travel & Tourism
Deliverable
product features
Required skills
Travel sales, outbound calling, lead management, reservation systems, cross-selling, documentation, product knowledge, client advisory
Preferred skills
Associate's degree, travel agency experience, presentation skills, advanced computer systems knowledge, cruise/tour package analysis
Technologies
TSTApollo, Viewpoint, airline/cruise/rail vendor websites, Windows, Outlook, Word, Internet/Intranet
Responsibilities
Sell foreign and domestic travel products; issue international driving permits and passport photos; provide air, car, hotel, rail reservations and ticketing; track and maintain transaction accuracy; identify cross-sell and up-sell opportunities; resolve difficult client situations independently; document write-offs or shortages.
Seniority
Mid-level (4-6 years experience)