Claims Automotive Team Manager - Communications
Core
Leads strategic communications for ACE Claims, ensuring employees understand the organization's vision, mission, strategies, and policies while strengthening connections between leadership and employees.
Role type
Manager, Claims Operations & Communications
Builds
Claims unit operations, employee alignment with organizational strategy, and customer service standards
Domain
Insurance / Automotive Claims
Deliverable
production ML models | product features | dashboards & analysis | research | client delivery | infrastructure | physical/clinical work
Required skills
Claims handling, team leadership, performance coaching, regulatory compliance, customer service management, recruitment, staff development, change management, driver's license management
Preferred skills
Chartered Property Casualty Underwriter (CPCU), supervisory experience
Technologies
None stated
Responsibilities
Review claim files for quality and monitor statistical measures to evaluate team performance; Coach and counsel employees on performance; Resolve customer service issues and monitor satisfaction; Manage employee recruitment and development; Lead meetings to communicate goals and reinforce performance expectations; Participate in committees supporting organizational goals
Seniority
Manager, hands-on leadership