Claims Automotive Team Manager - Communications
Core
Leads strategic communications for ACE Claims, ensuring employees understand the organization's vision, mission, strategies, and policies while strengthening connections between leadership and employees.
Role type
Team Manager - Communications
Builds
Internal communication strategies and employee engagement initiatives for the Claims unit
Domain
Insurance / Automotive Claims
Deliverable
dashboards & analysis
Required skills
Strategic communications, Claims operations management, Performance coaching, Regulatory compliance, Staff recruitment and development, Change leadership
Preferred skills
Chartered Property Casualty Underwriter (CPCU) designation, Supervisory experience
Technologies
None stated
Responsibilities
Review claim files for quality and monitor statistical measures to evaluate team performance; Coach and counsel employees on performance; Resolve customer service issues; Manage employee recruitment and development; Lead meetings to communicate goals and monitor behavior; Maintain knowledge of industry developments
Seniority
Manager, hands-on leadership